Terms & Conditions
Last updated: August 2026
These Terms & Conditions govern your use of the Glow & Smile Travel website and the booking of our dental tourism services. Please read them carefully before using this website or making a booking. By using this website, registering your interest, or booking a package with us, you agree to these terms.
1. About Us
Glow & Smile Travel Ltd (“we”, “us”, “our”) is a company registered in England and Wales (Company No. 16782222). Our registered address is 24 Pickwick House, London, W11 4DP, United Kingdom. Our general enquiries email is hello@glowandsmiletravel.co.uk.
We arrange dental tourism packages connecting UK patients with partner clinics in Cairo, Egypt. We are a travel organiser and concierge service. Clinical treatment is provided by independent partner clinics, not by Glow & Smile Travel Ltd.
2. Website Use
This website is provided for information and enquiry purposes. You may use it only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
Content on this website, including treatment descriptions and pricing, is provided in good faith and may be updated from time to time. It does not constitute medical advice. A personalised treatment plan is provided only after consultation.
All website content, branding and materials are owned by or licensed to Glow & Smile Travel Ltd and may not be copied or used without our written permission.
3. Enquiries, Registration and Consultations
Submitting an enquiry, registration form or contact form does not create a booking or a contract for travel or treatment. Virtual consultations are free and provided without obligation.
You must provide accurate information. We may decline to proceed if information is incomplete, inaccurate, or if we reasonably consider a package is not suitable.
4. Bookings and Contract
A contract is formed only when we confirm your booking in writing and any required deposit or payment has been received in accordance with the booking confirmation.
Package prices shown on this website are all-inclusive package prices as described on the relevant package (typically treatment, UK consultation, Cairo airport transfers, hotel recommendations and aftercare kit, unless otherwise stated). Hotel accommodation may be arranged on request and quoted separately where not included.
UK comparison prices are typical private dental rates for illustration only and are not an offer.
5. Package Travel Regulations
Package Travel Regulations 2018 apply, but there's no insolvency protection shown anywhere on the site, which the regulations require if they do apply.
6. Prices and Payment
Glow & Smile Travel Ltd collects the full package price directly from you. This covers all coordination services and the clinical treatment element, which G&S pays to the treating clinic on your behalf. You will not be asked to make any separate payment to the clinic.
7. Changes, Cancellation and Refunds
If you need to change or cancel a booking, you must notify us in writing as soon as possible. Any refund, credit or additional charge will depend on the stage of your booking, amounts already paid to third parties (including clinics and hotels), and the terms in your booking confirmation.
We may need to change travel or treatment dates for reasons outside our control. Where this happens we will notify you promptly and offer suitable alternatives or, where required by law, a refund of amounts you have paid to us that we have not already paid to third parties on your behalf.
8. Travel Arrangements
You are responsible for holding a valid passport, any required visa, and any other entry documents for Egypt. We provide guidance on typical entry requirements for British passport holders, but immigration rules can change and it is your responsibility to check before travel.
We strongly recommend comprehensive travel insurance covering medical treatment abroad. We can advise on what to look for, but you are responsible for arranging suitable cover.
In the unlikely event of a medical emergency, our team provides 24/7 support and a clear emergency escalation protocol for all patients travelling with us.
9. Clinical Treatment
Dental and medical treatment is provided by independent partner clinics. Clinical decisions, materials, outcomes and aftercare at the clinic are the responsibility of the treating clinician and clinic. We do not practise dentistry and we do not guarantee a particular clinical result.
You must follow pre-treatment and aftercare advice given by the clinic and by us. Failure to do so may affect your result and any follow-up support we can reasonably provide.
10. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
Subject to that, we are not liable for losses that were not foreseeable when the contract was formed, or for losses caused by events outside our reasonable control. Our total liability for any claim arising from a booking is limited to the amount you have paid to us for that booking, except where the Package Travel and Linked Travel Arrangements Regulations 2018 provide otherwise.
We are not responsible for the acts or omissions of airlines, hotels or clinics except to the extent we are required to be under applicable package travel law.
11. Complaints
If you are unhappy with any part of our service, please follow our Complaints Procedure. We acknowledge complaints within 2 working days and aim to provide a full written response within 20 working days.
12. Privacy
We process personal data in accordance with our Privacy Policy. Health-related information you provide for consultation is used only to arrange and support your enquiry or booking.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on this page at the time you make a booking will apply to that booking. Please review this page periodically.
14. Governing Law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without affecting any mandatory consumer rights you may have.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Glow & Smile Travel Ltd
Director: Noha Abdullah
24 Pickwick House, London, W11 4DP
Company No. 16782222 · ICO Reg. C1995221
Email: hello@glowandsmiletravel.co.uk
Website: www.glowandsmiletravel.co.uk